At Zenuxe, we strive to provide a seamless and enjoyable shopping experience. Our store policies are designed to ensure clarity and transparency for all our valued customers.

1. Ordering and Payment:

  • Order Confirmation: Upon placing an order, you will receive an email confirmation with your order details.
  • Payment Methods: We accept credit cards, debit cards, Paypal.
  • Payment Security: All transactions are processed through secure payment gateways to protect your financial information.
  • Order Changes/Cancellations: Please contact us immediately at (68) 3224-1932 or contact@zenuxe.com for any order changes or cancellations. Changes or cancellations may be limited after the order has been processed.

2. Shipping and Delivery:

  • Delivery Area: We deliver to all areas within Brazil.
  • Shipping Costs: We offer free shipping over every purchase.
  • Delivery Timeframe: Estimated delivery times will be provided during the checkout process.
  • Delivery Tracking: Tracking information will be provided via email once your order has been shipped.
  • Delivery Issues: Please report any delivery issues or damages to us within 30 days of receipt.

3. Returns and Exchanges:

  • Return Policy: We accept returns within 30 days of receipt, provided the items are in their original condition and packaging.
  • Exchange Policy: Exchanges are subject to product availability.
  • Return/Exchange Process: To initiate a return or exchange, please contact us at (68) 3224-1932 or contact@zenuxe.com.
  • Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  • Refunds: Refunds will be processed within 5 to 7 business days of receiving the returned items. Refunds will be issued via the original payment method.

4. Warranty:

  • Warranty Period: All Zenuxe chairs come with a 1-year limited warranty against manufacturing defects.
  • Warranty Coverage: The warranty covers defects in materials and workmanship.
  • Warranty Claims: To file a warranty claim, please contact us at (68) 3224-1932 or contact@zenuxe.com with your order details and a description of the issue.

5. Customer Service:

  • Contact Information:
    • Address: Tv. da igreja - Centro, Rio Branco - AC, 69900-096, Brazil
    • Phone: (68) 3224-1932
    • Email: contact@zenuxe.com.
  • Customer Support: We are committed to providing excellent customer service. Please do not hesitate to contact us with any questions or concerns.

6. Privacy Policy:

  • We respect your privacy and handle your personal information in accordance with our Privacy Policy, which is available on our website.

7. Terms and Conditions:

  • By placing an order with Zenuxe, you agree to our Terms and Conditions, which are available on our website.

8. Changes to Store Policies:

  • We reserve the right to modify these store policies at any time. Any changes will be posted on our website.

We appreciate your business and are dedicated to providing you with quality chairs and exceptional service.