At Zenuxe, we are committed to transparency and the total satisfaction of our customers. Our operations are strictly governed by the Brazilian Consumer Protection Code (Law No. 8.078/1990), which ensures a safe and fair shopping experience for all.

1. Transparency and Rights

We guarantee your right to clear, accurate, and complete information regarding our chairs, prices, and shipping conditions. As a consumer shopping at Zenuxe, you are protected by the following pillars of the CDC:

  • Right to Safety: All our products are selected to meet safety and quality standards for home and office use.
  • Right to Information: We ensure that all product specifications, materials, and dimensions are clearly stated on our website.
  • Right to Freedom of Choice: You have the right to choose the product that best suits you without any abusive practices.

2. Right of Regret (Article 49)

In accordance with the CDC, for any purchase made via our website, you have the right to withdraw from the contract within 7 calendar days of receiving the product.

  • No justification is required.
  • All amounts paid (including shipping) will be fully refunded.
  • For more details, please visit our Right of Regret page.

3. Guarantee Against Defects (Article 26)

If your chair presents a technical defect or manufacturing flaw, the CDC guarantees your right to a solution:

  • Durable Goods: For products like chairs, the legal guarantee is 90 days from the delivery date.
  • If a defect is identified, Zenuxe will provide a repair, replacement, or refund as outlined by the law.

4. Direct Access to the CDC

In the interest of full transparency, you can access the full text of the Consumer Protection Code directly from the official Brazilian Government website:

5. Customer Support

If you believe your rights under the CDC are not being met, or if you have any questions regarding your purchase, please contact our support team immediately. We prefer to resolve all matters directly and swiftly with our customers.

Address: Tv. da igreja – Centro, Rio Branco – AC, 69900-096, Brazil

Phone: +55 (68) 3224-1932

Email: contact@zenuxe.com