At Zenuxe, we don’t just sell chairs; we provide comfort and support. Whether you have a question about our ergonomic designs, need help tracking your delivery, or want to discuss a return, our dedicated team is here to assist you.

1. How to Reach Us

We aim to respond to all inquiries within 24 business hours.

  • Email:contact@zenuxe.com
    • Best for: Order inquiries, shipping updates, and general questions.
  • Phone: +55 (68) 3224-1932
    • Best for: Immediate assistance during business hours.
  • Mailing Address: Tv. da igreja – Centro, Rio Branco – AC, 69900-096, Brazil

2. Business Hours

Our support team is available during the following hours (Brasília Time – BRT):

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Saturday – Sunday: Closed

3. Frequently Asked Support Topics

To save you time, here is a quick summary of our most common service requests:

  • Tracking Your Order: Once your chair has shipped, you will receive an email with a tracking number. Please allow 1–2 days for handling before the link becomes active.
  • Modifying an Order: If you need to change your shipping address or cancel an order, please call us or email within 12 hours of placement.
  • Assembly Help: Need help putting your new chair together? Email us and we can send you digital PDF instructions or video guides.
  • Returns: Remember, we offer a 30-day return window and a pre-paid return label is included in every box.

4. Our Commitment to You

We are committed to providing a high-quality shopping experience. If you are not satisfied with our service or your product, please let us know. We follow the Brazilian Consumer Defense Code (CDC) to ensure your rights are always protected.