FAQs

Welcome to the Zenuxe FAQ page! We've compiled answers to some of the most common questions about our chairs, ordering process, and after-sales services. If you don't find the information you need, please contact us at contact@zenuxe.com or by phone at (68) 3224-1932.

About Our Chairs:

• What types of chairs do you sell?
  
  • We offer a wide selection of chairs to suit various needs and styles. Our range includes Arm chairs, dining chairs, lounge chairs, Egg chairs, and more.
• What materials are your chairs made of?
  
  • The materials used in our chairs vary depending on the model. We utilize high-quality materials such as solid wood, durable fabrics, premium leathers, and ergonomic mesh, ensuring both comfort and longevity.
• Are your chairs comfortable?
  
  • Yes, comfort is our priority. Our chairs are designed with ergonomic principles and premium cushioning to provide optimal support and comfort for extended use.
• How do I choose the right chair?
  
  • Choosing the right chair depends on your specific needs and preferences. Consider factors such as the intended use office, dining, relaxation, desired style, ergonomic requirements, and budget. We recommend browsing our collection and reading the product descriptions. Feel free to contact us for personalized recommendations.

Shipping Methods:

• We offer several shipping options to accommodate your needs and budget. The available shipping methods and costs will be displayed at checkout, based on your order details and shipping address within Brazil.
  
  • Standard Shipping (Envio Padrão): Our economical option, typically delivering within 5 to 7 business days.
  • Express Shipping (Envio Expresso): For faster delivery, we offer express shipping, delivering within 2 to 4 business days.
  • Local Delivery (Entrega Local): For customers in the Rio Branco metropolitan area, we may offer faster local delivery options.
• Free Shipping:
  
  • We offer free shipping over every purchase.

Order Processing:

• Orders are typically processed within 1 to 3 business days of receipt. You will receive a shipping confirmation email with a tracking number (código de rastreamento) once your order is processed.

Accepted Payment Methods:

• Zenuxe offers a variety of secure payment methods for your convenience.
  
  • Credit Cards: We accept major credit cards, including Visa, Mastercard, and others.
  • Debit Cards: We accept debit cards with major credit card logos.
  • Bank Transfers (Transferência Bancária): We also provide the option of bank transfers.

Returns:

• We understand that returns may be necessary. You can return your unused chair within 30 days of purchase for a full refund. To initiate a return, please contact us at contact@zenuxe.com with your order number and reason for the return. We will provide return instructions.
• Please note the following return conditions:
  
  • The chair must be unused and in its original packaging.
  • All tags and labels must be attached.
  • You may be responsible for return shipping costs, unless the product arrived damaged or incorrect.