Zenuxe is committed to delivering your chosen chair to you swiftly and securely throughout Brazil. This Shipping Policy details our shipping methods, rates, and estimated delivery times.

Shipping Methods:

We offer a range of shipping options tailored to your needs and budget. The available shipping methods and costs will be displayed at checkout, based on your order details and shipping address within Brazil.

  • Standard Shipping (Envio Padrão): Our most economical option, with delivery typically within 5 to 7 business days, depending on your location in Brazil.
  • Express Shipping (Envio Expresso): For expedited delivery, we offer express shipping, with delivery within 2 to 4 business days, depending on your location in Brazil.
  • Local Delivery (Entrega Local): For customers within the Rio Branco metropolitan area, we may offer local delivery options with faster delivery times.

Free Shipping:

  • We offer free shipping over every purchase within Brazil.

Order Processing:

  • Orders are typically processed within 1 to 3 business days of receipt.
  • Once your order is processed, you will receive a shipping confirmation email with a tracking number (código de rastreamento).

Delivery Times:

  • The estimated delivery times listed above are after your order has been processed and shipped.
  • Please note that these are estimates and actual delivery times may vary due to factors such as carrier delays, distance, and weather conditions.

International Shipping:

  • At this time, we primarily offer shipping within Brazil. For inquiries regarding international shipping, please contact us at contact@zenuxe.com, and we can discuss potential options.

Tracking Your Order:

  • You can track your order by clicking on the tracking link (link de rastreamento) provided in your shipping confirmation email.
  • The tracking link will direct you to the shipping carrier's website, where you can view the real-time status of your shipment.

Damaged or Lost Shipments:

  • If you receive a damaged chair, please contact us immediately at contact@zenuxe.com with your order number and a detailed description of the damage. We will work with you to resolve the issue as quickly as possible.
  • For lost shipments, please contact us at contact@zenuxe.com with your order number. We will investigate the issue with the shipping carrier and take the necessary steps to locate your shipment.

Contact Us:

If you have any questions about our shipping policy, please contact us at:

Address: Tv. da igreja - CentroRio Branco - AC, 69900-096, Brazil

Phone: (68) 3224-1932

Email Address: contact@zenuxe.com