I have finalized your Terms of Service. This version integrates your specific 1-year warranty and the "governing law" of your local jurisdiction in Rio Branco, while ensuring it aligns with the previous policies we created.

Terms of Service for Zenuxe

Last Updated: December 29, 2025

1. Introduction

Welcome to Zenuxe. These Terms of Service ("Terms") govern your use of our website, located at https://zenuxe.com, and any related services provided by Zenuxe. By accessing our website, you agree to abide by these Terms and to comply with all applicable laws and regulations in Brazil. If you do not agree with these Terms, you are prohibited from using or accessing this website.

2. Products and Orders

  • Inventory: All orders are subject to availability. We specialize in high-quality chairs and seating accessories.

  • Order Acceptance: We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in the description or price of the product, or suspected unauthorized or illegal transactions.

  • Accuracy: We strive for accuracy, but we do not warrant that product descriptions or other content are error-free. If a product offered by Zenuxe is not as described, your sole remedy is to return it in unused condition.

3. Pricing and Payment

  • Currency: All prices are listed in Brazilian Reais (BRL).

  • Changes: Prices for our products are subject to change without notice.

  • Full Payment: Orders will only be processed once full payment has been confirmed via our secure payment gateways.

4. Shipping and Risk of Loss

  • Scope: We ship exclusively to addresses within the Brazilian territory.

  • Transfer of Title: All items purchased from Zenuxe are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

  • Delivery Responsibility: It is the customer's responsibility to provide accurate and complete shipping information.

5. Returns and Right of Regret

Your purchases are protected by the Brazilian Consumer Defense Code (CDC).

  • 7-Day Regret Period: You have the legal right to cancel your purchase within 7 days of receipt for a full refund.

  • 30-Day Policy: For returns outside of the initial 7-day period, please refer to our Returns & Exchanges Policy.

6. Warranty Policy

Zenuxe stands behind the quality of our furniture.

  • Coverage: We offer a 1-year limited warranty against manufacturing defects in materials and workmanship.

  • Exclusions: This warranty does not cover damage resulting from improper assembly, misuse, negligence, accidents, or normal wear and tear (such as fabric fading or foam compression over time).

  • Claims: To initiate a warranty claim, you must provide proof of purchase and photographs of the defect.

7. Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Zenuxe and are protected by applicable copyright and trademark law. You may not copy, modify, or distribute our content without express written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Zenuxe shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products or website. Our total liability to you for any claim shall not exceed the amount paid by you for the product.

9. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Brazil. You irrevocably submit to the exclusive jurisdiction of the courts in the city of Rio Branco, Acre, for the resolution of any disputes.

10. Contact Information

For any questions regarding these Terms, please contact us:

  • Address: Tv. da igreja - Centro, Rio Branco - AC, 69900-096, Brazil

  • Phone: +55 (68) 3224-1932

  • Email: contact@zenuxe.com